Refund policy
We want you to feel completely happy with your purchase, so we’ve created a fair and flexible returns process to make things simple.
FULL-PRICED ITEMS
- You can return full-priced items for a refund, exchange, or store credit within 14 days of receiving your order.
- Returned items must be in original condition — unused, and with all tags attached.
- Returns received after 14 days cannot be accepted unless the product is found to be faulty.
SALE & PROMOTIONAL ITEMS
- Items purchased on sale or during a promotion are eligible for exchange or store credit within 14 days.
- Refunds are not available for discounted items.
- Items marked as Final Sale cannot be returned or exchanged unless faulty.
HOW TO RETURN
To start your return, please email hello@sunhawkrituals.com.au and request a Returns Form.
Once received, print and complete the form, and include it with your item(s) when sending them back, we will provide the address.
Postage Costs:
• Change of Mind: Customers cover return shipping costs.
• Faulty or Incorrect Items: Contact us before returning, and we’ll arrange a prepaid return label or replacement.
WARRANTY INFORMATION
All SunHawk Rituals mats come with a 6-month warranty from the date of purchase, covering genuine manufacturing faults.
The warranty does not cover:
- Misuse, neglect, or general wear and tear
- Heat damage or storage in hot vehicles
- Cleaning products, oils, or harsh chemicals
- Alterations or modifications
- Use on wet, rough, or outdoor surfaces
FAULTY ITEMS
If you believe your item is faulty, please contact hello@sunhawkrituals.com.au with your order details and photos of the issue. We’ll assess the item and arrange a refund, exchange, or replacement where appropriate.